Booking a Matrix Assessment

All bookings can be made through Matrix Assessment Lucem ltd, either by telephone or email.

Tel: 0844 357 8307

email: welcome@matrix-assessment.co.uk

  1. When you book a Matrix Assessment we will take a £100 non-refundable deposit, charged to your Debit/Credit card.
  2. We will send you a pack of information and some questionnaires which you, friends, family members and teachers are asked to complete and return to us.
  3. When we confirm the date of your child's assessment session we will charge a further £100 to your card. This is non-refundable but we will endeavor to offer an alternative session if you need to rearrange at this point. (Depending on the notice given you may have to pay an admin/cancellation charge.)
  4. When we have completed the report we will charge the balance to your Debit/Credit card as the report is sent to you. You will also be asked to complete a feedback form at this stage so that we can continue to offer a high quality assessment service.
  5. We will not charge for a short follow-up consultation with yourself and/or the school but any further services offered by Lucem Ltd. will need to be agreed and charged for as they are requested/ provided.